0000250894 00000 n Since we incur costs in cancelling your travel arrangements, you will have to . See more. Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. As Eurostar International Limited is an Appointed Representative of AWP Assistance UK Ltd, 0000184960 00000 n We do not guarantee the train times to you and they do not form part of your contract of carriage with us. 0000206901 00000 n Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. 0000016550 00000 n 0000200149 00000 n For annual multi trip policies, insurance is available to persons up to and including 64 years old at the start date of the policy. You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. The following is intended to provide you with general information only. If you are older than the maximum age limit, you may be able to obtain an alternative travel insurance policy by contacting: Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 0000310447 00000 n Single Trip insurance cover ends on the expiry date shown on your policy confirmation, or your arrival back in the UK, whichever is earlier. 0000214021 00000 n 11. Eurostar Cancellation Insurance . Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. What happens if Eurostar cancels my train? 0000444982 00000 n 0000220237 00000 n You can submit a claim up to 60 days after the date of travel. 0000198664 00000 n Charges/Liability for lost propertyWe may make a reasonable charge for the return of lost or unclaimed luggage or other lost property to the owner, depending upon the type of article and the period during which we have held it before it is claimed. 1.1 By using the service you agree to be bound by these terms and conditions in full. Make sure you comply with the ticket gate closureand boarding time. 0000151852 00000 n Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). Licensed firearms under section 2 of the Firearms Act 1968 and/or any local applicable regulation. Please keep your ticket ready to show or hand over. Can I change my booking? Eurostar cancellation fees. 0000015972 00000 n Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. This costs nothing and you should have one in any case when in Europe.. If your train is delayed for 60 minutes or more,you are entitled to claim compensation. Registered in England. 0000184216 00000 n To the extent permitted by English law, and excluding liability for death and personal injury, neither Eurostar International Limited nor any Eurostar distributor company shall be liable to any person for any damage whatsoever including any direct, indirect or consequential loss whatsoever which may arise from the use of this website or any of the information contained in this website or from any access to any other material on the internet via links from this website. We may vary the terms of your cover and the premium rates at the renewal date. Authorised firearms not requiring a certificate e.g. Service and exchange fees already paid are not refundable. 2. 14. Your location is London. 0000274493 00000 n Were sorry for any disruption to your travel plans. 75% of the cost of the affected leg as a Eurostar e-voucher. 0000144928 00000 n 9. Travel Insurance Claims Department; PO Box 451; . 0000215468 00000 n You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000138664 00000 n Members of staff will only carry luggage where you are eligible for special assistance. **Calls charged at national rates. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. Can I cancel and get a refund online? - Eurostar Help Centre 0000220433 00000 n The agreement between you and us. 0000224841 00000 n To the extent permitted by English law, this websiteis provided without any warranty or term of any kind, whether express or implied, including but not limited to any implied warranties or implied terms of satisfactory quality or fitness for any purpose. You must contact our Contact Centre at least 48 hours before your journey as pre-departure checks are required in order to approve your guide or assistance dog for travel. Compensation - Eurostar Help Centre - force.com 0000194103 00000 n The applicable rules and procedure when submitting a request to the Mdiation SNCF Voyageurs are governed by a Mediation agreement (Protocole de mdiation) Eurostar International Limited has entered into. 0000264932 00000 n AWP Assistance UK Limited FCA registration number is 311909. Trip cancellation; Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. If you attempt to travel without a valid passport or other necessary travel documents you may not be allowed to board the train. 0000119766 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered. Note that all ammunition must be removed and must not be taken on board. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. 9. Relief from Liability for Delay, Exemptions and Connections Tickets.
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