If your goods have been flagged as held for a compliance check, you must tell front office staff this when you arrive. If your request is urgent, please contact the service helpdesk (+32)2 29 58181. If you disable this cookie, we will not be able to save your preferences. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. A popular ski destination in the Alps, you can also indulge in a little (or a lot of) shopping here. In addition, our teams of clerks operate a direct link between road drivers from England and their customs declarants who cannot be present at the terminals. Unfortunately we have not been able to receive your details. Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance): For all other bookings please submit a cancellation request. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. Amendments to your booking can be made subject to our terms & conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel). To try and speed things up as much as possible, the Eurotunnel has created a special Border Pass system, which you can read about further on our website here. Registered in England: Company number 04838153. We are the #1 way to travel with your pet. Please note there are no VAT charges for travel on our passenger service. Please try again - we'd not want you to miss out on the latest offers! This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. From the Netherlands: +31 (0) 900 504 0540 From Spain: +34 (0) 902 30 73 15 Espaa Please fill in the details below to subscribe to Freightlinks monthly newsletter to receive regular freight ferry industry updates, information about special offers, fuel surcharge changes and much more. You are eligible for tax-free shopping if: The basic rule is that the goods must be consumed outside the EU. The details of those passengers travelling in your vehicle are only required if you have purchased personal travel insurance. Other EU countries have different minimum spends. Thank you for submitting your details and signing up to our newsletter and latest offers. Competitive comprehensive cover for you, your family and your vehicle. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. The sites are manned and operated 24 hours a day and 7 days a week. Flexiplus customers can reach us on the following number for ticket sales or support with their booking. The terminal is one of two, with the Eurotunnel Folkestone Terminal located at Cheriton, near Folkestone. Transit movements entering the UK using the Eurotunnel should complete Office of Destination at Stop 24. We use some essential cookies to make this website work. privacy policy. When paying for your purchases, ask a member of the store staff for a tax refund form. Eurotunnel Freight Update - Crossing the Border with ATA Carnet TransitNet in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. We are the #1 way to travel with your pet. It is customary in French shops to greet the clerk when you arrive and thank them/say goodbye as you leave the store, whether you purchased anything or not. Tax Free Shopping in France - Eurotunnel Le Shuttle If youre crossing the Channel through the Eurotunnel or the Port of Dover, you must check a heavy goods vehicle (HGV) is ready to cross the border. Additional facilities are offered on a site-by-site basis as outlined in each site-specific section. As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. Thank you for submitting your details and signing up to our newsletter and latest offers. There are a few guidelines for shopping for tax-free items to help you keep the process smooth: Shopping in France is incredibly similar to in the UK, but there are a few things that are different that you should know before you go. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account. It is also used by HMRC. For both inbound and outbound movements, youll need to present the ATA Carnet documents for each consignment. The traditional French shopping week is six days, Monday to Saturday, with shops closed on Sundays in many places. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. Your journey made easier. Please send an email to shareholder.info@eurotunnel.com , confirming your surname, first name and address. You can also check if there are any delays at an inland border facility. Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. The site chosen for the French terminal was Coquelles, near Calais, not far from the French tunnel portal. From France: +33 (0) 809 10 08 11. More information about our Cookie Policy. If this happens, you must still attend an inland border facility to complete Its possible that vehicles may arrive at the site which are classed as excluded from the requirement to park on the site. 2023 Eurotunnel Le Shuttle. Well send you a link to a feedback form. The team leaders are: Messrs. Valentin Leleu, Antoine Deux, Simon Gosselin and Martin Wasselin. Please note that such requests cannot be made by telephone. So eligible tax-free goods include: clothing, jewellery, fragrances and food and drink items. You can use our customs service within our Calais Terminal to validate tax refund forms if purchases have been made in other EU countries.
