This order arrived yesterday, and I thought I'd get it back quickly for Their business. I returned it, received credit. And yet there is absolutely nothing legitimately allowing them to prove that statement. 7 Days a week, 6 am to Midnight Central Time. I made a purchase and even though the invoice states 60 days for a return, (and I am within the return window) they keep telling me they are making an exception for me and letting me return it but I have to pay postage?! My family been shopping with them over 40 pluse year's, I will take my business elsewhere. I rather give my money to a business that appreciate you shopping with them. Restricted items must be returned using ground transportation. The most important thing to keep in mind is that Neiman Marcus issues Merchandise Credit Gift Cards rather than refunds on gift items. I will not be ordering from catalog again! Anything I buy from them is non-returnable. Return/exchange policies for specific items that do not apply to the above policy, such as jewelry, fine art, etc., will be noted on the packing slip on that item, Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store. They are very deceitful in stating a policy which is deceitful, false and misleading to any consumer. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online, All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. You make it this difficult to return online purchases I stop shopping online. I recieved the wrong color and had to exchange it. How Do Neiman Marcus Returns Work? - Bare Foots World Find Out More [2023], Does Safeway Accept EBT? And It Was Less Than 10days Later That I Tried To Return It .this Is A Retail Store I Would Love To See Go Out Of Business !!! Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211. Returns are accepted within 30 days of receipt and the goods should be in the same condition as when received - unworn, undamaged, saleable, with original tags and packaging. To return disconnected, essentially return your item to the close by Neiman Marcus store. In-store & Online. What is going on with NM?? Now, let us move on to the Neiman Marcus Exchange Policy. credit the original form of payment for the item being returned and b.) 7 Days a week, 6 am to Midnight Central Time 1.888.888.4757 Email us Contact us! If all else fails, contact customer service to see about the possibility of processing the return as a gift item. What happened to your return postage slips that used to be included with each purchase ? While Neiman Marcus tends to be a pretty pricey place to shop, it's also possible to find amazing deals from time to time. However, Neiman Marcus provides a way for customers to return purchases that do not meet their needs. Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply. All items must be unworn, undamaged, and returned with any original packaging. Well if that is the case the customer is always right! Last number of order is 1. Perishable foods are not returnable. Neiman Marcus and Bergdorf Goodman online are the same). Besides assisting you regarding the Neiman Marcus return policy, we will also explain the necessary considerations to get your money back easily. Now returns are so difficult I am closing my account. Returns will be subject to a $30.00 (U.S.) processing fee unless defective. Neiman Marcus also accepts returns by mail for both online and in-store purchases. You will be issued a gift card or a check if the purchase price was more than $2,000. Remember the item should be in original and salable condition. You can try contacting a Neiman Marcus customer care agent via the online chat form in the following way: If you have any questions about the merchandise you received, please contact NeimanMarcus.com at 1(888) 888-4757. Here's how, Learn more about Budget Fashionista and editor/blogger Catherine Brock. In-store purchases are eligible for return and exchange for 30 days from the original purchase date. Send a return label. Mail Orders. If you use a SmartLabel, a fee will be deducted from your refund. I Used The Product 2x Only And Was Told I Should Have Read The Return Policy Prior To Using The Product..really ???? However, after numerous emails to the manager etc - which I didn't receive any response from, I was finally told by the sales associate that they don't send return labels! In all fairness, it's pretty easy to understand why a luxury retailer would impose a return policy with such high standards. Neiman Marcus has a sliding scale on returns. After which you can be eligible for an exchange or a refund.
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